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Evidence Guide: FBPOPR2073 - Work in a socially diverse environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FBPOPR2073 - Work in a socially diverse environment

What evidence can you provide to prove your understanding of each of the following citeria?

Use verbal and non-verbal communication in a culturally sensitive manner

  1. Identify responsibilities according to the principles of anti-discrimination legislation
  2. Treat people from all social and cultural groups with respect and sensitivity
  3. Use verbal and non-verbal communication that takes into account social and cultural differences
  4. Make efforts to communicate through use of gestures or simple words where language barriers exist
  5. Seek assistance from colleagues, specialist resources or outside organisations when cultural considerations could be affecting workplace communication
Identify responsibilities according to the principles of anti-discrimination legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Treat people from all social and cultural groups with respect and sensitivity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use verbal and non-verbal communication that takes into account social and cultural differences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make efforts to communicate through use of gestures or simple words where language barriers exist

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from colleagues, specialist resources or outside organisations when cultural considerations could be affecting workplace communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to cross-cultural misunderstandings

  1. Identify issues that may cause conflict or misunderstanding in the workplace
  2. Consider possible cultural and social differences when difficulties or misunderstandings occur
  3. Address difficulties with appropriate personnel in the workplace and seek assistance to facilitate understanding where required
  4. Make efforts to resolve misunderstandings, taking into account cultural and social considerations
  5. Refer potential issues and problems that cannot be resolved to appropriate personnel for follow-up in accordance with workplace procedures
Identify issues that may cause conflict or misunderstanding in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider possible cultural and social differences when difficulties or misunderstandings occur

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address difficulties with appropriate personnel in the workplace and seek assistance to facilitate understanding where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make efforts to resolve misunderstandings, taking into account cultural and social considerations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer potential issues and problems that cannot be resolved to appropriate personnel for follow-up in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge